After you have moved in

This page is a general summary for all the pages you can find under this main menu heading – AFTER YOU MOVE IN

After you move in to your new home

New homes have teething problems, defects or snags that have either been missed or have developed within the first few weeks or months of moving in to a new home.

You will need to know what you need to do if you find a problem and how to get it quickly rectified.

What to do if you have a problem

The NHBC Buildmark warranty states that “the builder is responsible for investigating your complaint and rectifying any defect or damage caused by defects” Most national builders will give you a courtesy call after a few days of your moving in to check everything is fine. If you find problems it is important to follow the house builder’s complaints procedure.

How to complain

Always complain in writing and keep a copy. On this page you will find information on arranging access and leaving keys, how to write a complaint letter and who to complain to.

What to do if you are not satisfied

Here you will find information to help you if your complaint is not dealt with to your satisfaction. What to do in an emergency, goodwill gestures, compensation and links to template letters. Using the Consumer Code   Dispute Resolution Scheme  and claiming compensation using the Adjudication Scheme.  Making a Subject Access Request and advice on legal proceedings and going to court.

Template letters:

Letter 1 - Initial notification of defects to the site manager

Letter 2 - Regional Office Managing Director (1)

Letter 3 - Regional Office Managing Director (2)

Letter 4 - Group Head Office Executive Chairman (1)

Letter 5 - Group Head Office Executive Chairman (2)

Letter 6 - NHBC Claims on Buildmark Warranty

Letter 7 - Making a Subject Access Request under the DPA 1998

New Home customer satisfaction survey

Complete our  totally independent comprehensive new home survey. It is free, anonymous and will only take a few minutes of your time.

DIY and Home Improvement

Once you have moved in you may want to do a bit of DIY to personalise your new home. Here you will find a list of the common tools you will need as a homeowner.

Later on, if you need to have more major or specialist work done you will need to employ a tradesman or builder. Here is a 21-point checklist to help you find a reliable builder.

New home owner’s forum

This is a link to a popular forum that not only enables you to share your experiences with others, but we also try to answer any question relating to new home problems and any technical building queries you may have.

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Consumer Code - Dispute Resolution Scheme