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When considering buying a new house, townhouse, flat or any other brand new home from a house builder, it is essential to do your own research, by accessing totally independent information. This will ensure you get the best quality new home, in the best location, at the best price, on a development that most closely meets your needs. Buying any home is the biggest financial commitment most people will make. So you need to be fully aware of all the facts and pitfalls before you get carried away with the sales and marketing experience that all the house builders are so good at.
The detailed information available on this website will enable you to make a fully-informed decision before reserving that new home. Be sure to carefully consider the very many disadvantages of buying a newly-built home, as well as the few advantages. You also need to be appreciate there can be many pitfalls during the process that can result in new home buyers making ill-informed decisions. Often, a new homebuyer's high expectations, frequently result in disappointment and regret once they have moved in, with housebuilders frequently over-promising and under-delivering.
House builders and their affiliated organisations would like you to believe buying a new home only has positive points and always wins over buying a previously owned, second-hand property. The information, suggestions, guides and tips will help you to reach the decision that is right for you and help you through all the stages of buying a new home. We recommend you use the services of a professional snagging company and a fully-independent solicitor, if you eventually do decide to buy a new home. Be careful!
The Home Builders Federation (HBF) organises and publishes selected results of the industry’s New Home Customer Satisfaction Survey each year. By asking certain questions in a particular way, in a particular order, or by limiting responses, any survey can be crafted to achieve any statistical results. For example the HBF use 'Very' and 'Fairly Satisfied' responses and add them together for the 'Total Satisfied' in their press releases.
One score that cannot be manipulated is that 98% of new home buyers reported defects to their housebuilder within a few weeks of moving in. Indeed, 41% reported more than 10 defects!
The HBF survey results represent a very small proportion of the total number of new homes built each year. Just 53,270 surveys were sent out and only 29,330 returned for the 2013 results.
In the 2016 survey year, out of a total of 112,000 private sector new homes with NHBC warranty, only 80% of these new homebuyers received the HBF survey and the published results represented less than 47% of the total. Affordable and social housing occupants are not sent the HBF survey.
In 2017, the HBF star rating was based on a just 39,014 responses. This represented around 39% of the new homes built by each of the house builders given a rating on average.
Thinking of buying a timber frame new home? Recent market studies suggest that the new generation of home buyers are totally unaware of the World In Action documentary in 1983 and are not anti-timber frame. Indeed house builders and timber frame companies are keen to promote the perceived environmental benefits of this method of construction. In 2010, one in four new homes being constructed is using timber frame construction.
This website provides independent information for the UK new home buyer so they can fully consider all issues before buying a timber-framed new home.
Caution: New home buyers!
Many new home buyers end up deeply regretting their ill-informed decision. There are many pitfalls to trap the unwary! Please do carry out thorough research and follow the advice on this website before reserving any new home.
Customer satisfaction and quality is at lowest since 2009:-
98% of new homebuyers reported “problems” to their housebuilder within a few weeks.
41% of new homebuyers reported more than 10 defects to their housebuilder within weeks
Just 43% are “Very satisfied” with the condition of their new home when they move in.
What new home buyers say about their homes and house builders:-
Genuine comments made by new home buyers over the years on the forum snagging.org
"They are only interested in money and couldn't give a damn about the finished result of the property or the estate it is on"
"Do not buy any house from them, they are a despicable company that has no pride in their work and do not care about customer service, they have no quality standards and the NHBC must sign the paperwork over a cup of tea, because my house was never inspected"
"The way they deal with customers is unreal, they have no respect for them, they are truly only out for the money and the numbers to ensure they meet their targets and get their big fat bonuses year on year"
"Poorly built houses, no parking, no facilities, living on and in a building site for nearly two years"
"Customer service non-existent! They take your money and at that point everything stops" "The worst customer care I've experienced"
"It has taken us 6 months to get 50% of our snagging list done. The site manager says he will sort it out and then ignores you for a month or so"
"This lot are rude, scary and ineffectual. They don't do what they promise, take ages getting round to things and then pick and choose what they will attend to. All they're interested in is your money. They don't care and they don't offer a service."
What new home buyers say about their homes and house builders:
House builders are preoccupied with maximising profits, specifying and using the cheapest materials that often don’t last and look and feel 'plastic'. Once the initial 'excitement' of a new home wears off, owners of new homes often discover they are living in a home that has been badly designed, badly built and does not suit their lifestyle or needs..
As a minium, before you move into your new home you should throughly inspect it. Use our free snagging inspection checklist to ensure you are 100% happy and (hopefully) do not have many problems with your new home after you have moved in.
Be sure to have your new home professionally inspected too:
Consider home insurance and mortgages:
Insuring your home is essential. Be sure to get the very best cover available at the best price. Watch out for policy exclusions and conditions in the small print. How to save on home insurance and contents cover. Advice on home insurance and all the options available.
Moving and removals - avoiding the stress:
Moving to a new home can be very stressful if you are not well organised and fail to plan your home move carefully. Follow the guide and tips on choosing a removal company and moving home checklist. Planning your move - moving home advice and tips. Self move or removal company?
If you are Buying a new home? then the chances are it will be heated by a gas-fired Condensing boiler. This type of boiler has a working life of between 3 and 6 years and is more prone to breakdown in very cold weather. In addition, replacement parts can be very expensive.
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New Home Blog
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|Do's and Don'ts when buying a new home|
|Types of new homes available|
|Buying an apartment|
|Advantages of buying a new home|
|Disadvantages of buying a new home|
|New home buying procedure|
|Questions to ask the builder|
|Regulations to protect buyers|
|Consumer Code For Home Builders|
|Never use housebuilder solicitors|
|Property title deeds|
|What to look for when buying a new home|
|Timber frame construction|
|When to buy a new home|
|Builder's optional extras|
|Buying in a recession|
|New home warranty|
|Buying an apartment|
|Considerations when buying a flat|
|New homes can be bad for your health|
|Why buyers avoid new homes|
|Consumer Code Dispute Resolution|
|Claiming Compensation - Adjudication Scheme|
|Tricks of the showhome|
|Sales advisors and sales centres|
|Timber frame new homes|
|Timber frame - what you need to know|
|Quality issues with timber frame homes|
|Fire and timber frame new homes|
|What the NHBC does|
|Online conveyancing quote|
|The cost of moving to a new home|
|Tips to sell your existing home|
|Health and safety|
|The site manager|
|Advice on renting a home|
|Air Source Heat Pumps|
|New stamp duty calculator|
|Scotland LBTT calculator|
|Removals and moving home|
|Packing and planning the move|
|Checklist for change of address|
|Choosing a mortgage|
|Avoiding mortgage refusal|
|Rules for new home mortgages|
|Help to Buy|
|How to save on home insurance|
|Home insurance policy conditions|
|Flood insurance claim|
|Renting do's and don'ts|
|Section 106 Agreements|
|Community Infrastructure Levy 2010|
|Snagging and Quality|
|Why do new homes have defects|
|DIY snagging your new home|
|SNAGGING DEFECT PHOTOGRAPHS|
|External DIY snaglist|
|Internal DIY snaglist|
|External snagging defect photo slideshow|
|Internal snagging defect photo slideshow|
|External snagging defects from new homes|
|Who are the best house builders|
|The worst house builders|
|Builder's end of year figures|
|Finding a new home|
|HBF customer satisfaction survey results|
|NHBC awards league table|
|Taylor Wimpey Homes|
|Taylor Wimpey on BBC Watchdog|
|New home customer satisfaction surveys|
|HBF New home survey results|
|HBF House builder star rating|
|After you move in|
|Complete our new home satisfaction survey|
|DIY and home improvement|
|Choosing a tradesman|
|When you find problems|
|How to complain|
|Making a Subject Access Request|
|Taking a builder to court|
|Regional Managing Director 1|
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|Executive Chairman 1|
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