Date of letter

Mr  N. Chance Regional Managing Director,

Bodgit Homes Southern Ltd.,

Defects House

Inspection trading estate,



P15 0FF

Dear Mr Chance,

Re: Plot number, Home type/name, Development name,  Southampton.

Further to your letter dated ****** I am again writing to inform you that I have not yet been advised when the remedial works will be fully completed. I accept that since your letter, some of the defects have now been attended to but I am still waiting for a date when my worktop will be replaced. Bob has said that he can arrange for it to be "invisibly repaired" but quite frankly I will not accept a bodged repair. It appears that the worktop has not even been ordered yet!

I feel that I have been very patient and despite writing to you over a month ago, feel that the situation is little better than it was at that time. I am not prepared to accept any more excuses or alleged "misunderstandings" on the part of your company. I wrote to you as Managing Director anticipating that you would take ownership of this issue and ensure that my problems were quickly rectified. Sadly, this has not been the case.

I am therefore writing to inform you that unless all defects to my new home, at the time of writing, are attended to and rectified within the next 14 days I will be writing to your Chairman, enclosing photographs, copies of all correspondence and details of conversations with your staff regarding the problems I have encountered getting defects with my new home resolved.

I trust you will now act to finally bring this matter to a satisfactory conclusion.

Yours sincerely,


NHBC Claims, NHBC House, Davy Avenue, Knowhill, Milton Keynes, Bucks. MK5 8FP

29 Problem Close Newtown Southampton Hants S013 UT0 02380 678 867 02380 676 876 07777 555 666

Template Letter : Regional Managing Director 2