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Around 160,000 homes are due to be built in 2006. Last year the average number of snags per home was 62, an increase of 18%. The 350 inspectors employed by the NHBC, made over a million inspections of new homes last year. There were 7362 complaints to the NHBC and over 70% found in favour of the homeowner – (source NHBC website.)
It has been said the reason new homes have so many faults is because “too many are built too quickly”. However those within the industry realise that lower standards are a direct result of either poor site management or the build programme required to ensure end of year targets are achieved. It has little to do with the quantity of houses being built.
Click for NEW HOME DEFECT RESEARCH
A Mori new homeowners survey in 2003, commissioned by the Housing Forum, found that 83% of buyers were satisfied with their new home. Furthermore 65% were satisfied with the service they received from their house builder. Over half the people surveyed (55%) would want another new home and 88% were pleased they bought the home they did. A further 46% of those surveyed would recommend their house builder. For more on the survey click [download pdf]
What is snagging?
“Snagging” is a word used to describe the process of checking for faults or defects in a property and correcting them before the property is handed over to the new owner. Snagging can and should be carried out as an ongoing process throughout every stage of the construction of your new home. It should not be confined to ‘fault finding’ once the property is completed, although this is often the case.
Snagging is probably the most contentious issue in the house building industry. Quality is a personal subjective assessment. No two people will agree on exactly the same assessment for the same ‘defect’. Quality of finish can often be overlooked during the buying process, but once a buyer has moved in, perceived problems can grow out of all proportion to the overall performance of the new home.
Snagging should be divided into two categories: i) Functionality - to check that everything in the new home actually works as it should: (windows open, doors close, fans and cookers are connected, taps do not drip, gutters do not leak etc.). ii) Aesthetic - to check that the quality of the finish is to an acceptable standard. What is an 'acceptable standard' is the big question - if it looks right, generally it is right. If you would accept this standard in your own home then it is normally considered acceptable. There are guides to what is acceptable; the NHBC have a guide “A consistent approach to finishes” which is used by their inspectors and claims investigators to set down allowable tolerances for guidance in disputes over what is an acceptable quality of finish. It is this 'perception of quality' that can cause friction between house builder and buyer.
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