New Homes Ombudsman

After five years campaigning by our New Homes Expert, Housing Secretary James Brokenshire announced that a statutory New Homes Ombudsman would be created to a "champion homebuyers, protect their interests and hold developers to account" which when it is finally in place, should give new homebuyers an independent  means  of redress.

Now seven months since that 1st October 2018 announcement, nothing further has taken place. There have been re announcements and it would appear to be a distinct danger that the statutory New Homes Ombudsman will be delayed for years. Until then, distressed new homebuyers will be forced to make do with an initial voluntary ombudsman, working to a Code drawn up with the housebuilding industry.

The current intention is it will be a new homes ombudsman in "shadow form" whatever that is, or will eventually mean for new homebuyers.

Whatever transpires it will be on this page that new homebuyers will be able to see how the new homes ombudsman will operate, in what form and how to make a complaint against their housebuilder.

It is hoped that builder buy-backs referred to as  "reversing the sale" in the 2018 New Homes Ombudsman Inquiry report will be one of the options available for the new homes ombudsman to adjudicate.

Until such time, we wait (and wait) for government to act and find out when the new homes ombudsman will be operational.