|Types of new homes available|
|Buying an apartment|
|Advantages of buying a new home|
|Disadvantages of buying a new home|
|New home buying procedure|
|Questions to ask the builder|
|Property title deeds|
|What to look for when buying a new home|
|Timber frame construction|
|When to buy a new home|
|Builder's optional extras|
|Buying in a recession|
|New home warranty|
|Buying an apartment|
|Considerations when buying a flat|
|New homes can be bad for your health|
|Timber frame new homes|
|Timber frame - what you need to know|
|Fire and timber frame new homes|
|Quality issues with timber frame homes|
|Onilne conveyancing quote|
|The cost of moving to a new home|
|Tips to sell your existing home|
|Health and safety|
|The Site manager|
|Advice on renting a home|
|Air Source Heat Pumps|
|Removals and moving home|
|Packing and planning the move|
|Checklist for change of address|
|Choosing a mortgage|
|Avoiding mortgage refusal|
|How to save on home insurance|
|Home insurance policy conditions|
|Flood insurance claim|
|Renting do's and don'ts|
|Section 106 Agreements|
|Community Infrastructure Levy 2010|
|Snagging and Quality|
|Why do new homes have defects|
|DIY snagging your new home|
|SNAGGING DEFECT PHOTOGRAPHS|
|External DIY snaglist|
|Internal DIY snaglist|
|External snagging defect photo slideshow|
|Internal snagging defect photo slideshow|
|External snagging defects from new homes|
|Who are the best house builders|
|Builder's end of year figures|
|Finding a new home|
|HBF customer satisfaction survey results|
|NHBC awards league table|
|Taylor Wimpey Homes|
|New home customer satisfaction surveys|
|HBF New home survey results|
|HBF House builder star rating|
|After you move in|
|Complete our new home satisfaction survey|
|DIY and home improvement|
|Choosing a tradesman|
|When you find problems|
|How to complain|
|Regional Managing Director 1|
|Regional Managing Director 2|
|Executive Chairman 1|
|Executive Chairman final letter|
|NHBC warranty claim|
Many new home buyers confuse 'warranty' with the word 'guarantee'. There are differences between a guarantee and a warranty, but both words are often used with regard to a new home warranty.
The Ask Oxford website defines them as:
Warranty: 1) a written guarantee promising to repair or replace an article if necessary within a specific period. 2) an engagement by an insured party that certain statements are true or certain conditions shall be fulfilled.
Guarantee: 1) a formal assurance that certain conditions will be fulfilled, especially that a product will be of a specified quality. 2) something that makes an outcome certain.
A new home building warranty, is in essence an insurance policy paid for by the builder, to provide cover against any latent defects that may occur in the new home. The fee also includes the cost of inspections during specific stages of the construction of the home.
There are three main providers but the most well-known and common new home warranty is provided by the NHBC.
Before the house is completed
(Claims paid by NHBC in the year 2009/10 - £1 million*)
You are covered against the builder becoming insolvent. After exchange of contracts, the policy will reimburse home buyers for loss of deposit or other financial loss which cannot be recovered such as valuation fees or arrange for the home to be completed to NHBC standards. The maximum this part of the policy will pay is 10% of the purchase price or £100,000, whichever is lower.
(Claims paid by NHBC in the year 2009/10 - £26 million*)
This cover requires the builder to remedy at his own expense, any defects or faults which arise as a result of his not adhering to the NHBC standards for materials and/or workmanship. However, it is usually found that most house builders will undertake to rectify all defects, with certain exceptions such as shrinkage cracking, during the initial two year period, even though they may not be a result of NHBC standards not being followed. However once the two year period has expired, it is very rare for a house builder to attend to defects that were not reported within this two year period. Note: There is no excess or minimum claim value for this part of the policy
(Claims paid by NHBC in the year 2009/10 - £45 million*)
Insurance cover against major damage arising from structural defects or drainage defects resulting from a failure to comply with the NHBC technical standards. The Buildmark cover protects you against subsidence, settlement and heave (unless they are covered by your Buildings insurance) along with other structural defects causing damage. This cover is up to the maximum stated in the policy documents and applies to the cost of rectifying physical damage caused by defects in specific building elements such as foundations and load bearing walls.
Minimum claim value
The projected or anticipated cost of your claim must exceed the minimum claim value in order for your claim to be valid under most parts of this section of the Buildmark policy. Unlike other insurance policies, the NHBC use a minimum claim value rather than a policy excess. This means that provided the cost of a claim exceeds the minimum claim value the NHBC will pay it in full, without deducting a policy excess. The minimum claim value is the amount specified in section 3 of the homebuyer’s Buildmark policy, which is increased each year to allow for the effects of inflation.
As at November 2013, for Buildmark policies where the amount specified in section 3 of the policy is £500 indexed, the current minimum claim value applied is £894. For £1,000 it is now £1,347 and for £1,200 the current minimum claim value is £1,268.
Any total claim valued at less than the minimum claim value is not covered.
(*Source NHBC website.)
NHBC, NHBC House, Davy Avenue, Knowlhill, Milton Keynes
Buckinghamshire. MK5 8FP
Contact via telephone through the switchboard number: 0844 633 1000.
Launched in 2007, LABC Warranty works in partnership with Local Authority Building Control (LABC) to provide housebuilders with a complete range of developer services to support construction from start to finish: from residential and non-residential warranties, right through to assessments and compliance testing.
LABC say "by providing these services under one roof allow we can pass on significant cost savings to house builders." Working alongside LA Building Control Surveyors, they additionally review developments in accordance with their technical standards.
They provide type pre-approval, acceptable by any local authority in England and Wales. The warranty schemes are underwritten by AmTrust Europe Limited, authorised and regulated by the Financial Services Authority.
For details of the LABC Warranty Cover or visit
Awards for Excellence
"LABC Warranty's Awards for Excellence have been designed to recognise and reward the hard work of registered developers, builders and site managers who stand out from the crowd in delivering high quality construction and design."
All potential new home buyers should ask the question:
Why is NHBC warranty not being offered by this housebuilder?
Premier Guarantee started providing structural warranties in 1997 and claims to have issued over 250,000 policies (around 10,000 a year roughly 10% of the number of new home built each year). Primarily it serves as a house builder’s insurance product as Premier say: "Our New Home Warranty has been developed for house builders working on newly-built or converted private residential developments."
As with the other new home warranties cover is provided to insure against:
Premier Guarantee new homes are insured by AmTrust Europe Limited. AmTrust Europe Limited is part of the AmTrust Group.
It is important to note that as with all new home warranties, Premier Guarantee does not Guarantee that a new home will be free from defects or snags.
As with the LABC warranty, Premier Guarantee also have their own "Premier Guarantee Excellence Awards" stating they "are an invaluable opportunity to recognise the very best developments in the UK housing market and to raise the profile of the country's house builders" and to "showcases the quality work undertaken by our clients"
- not then to benefit home buyers?
In 2012 over 1,500 developments took part and 150 were short-listed. Overall Developer of the Year was Bett Homes part of the Gladedale Group. Judging by the listed winners for 2012, apart from Berkeley, nearly all the house builders appear to be very small regional house builders - perhaps some being unable to obtain NHBC registration!
All potential new home buyers should ask the question:
Why is the NHBC Buildmark warranty not being offered by this housebuilder?
This is an "insurance policy covering the cost of 'putting right' a defect occurring in the structural parts.” Cover from 10 or 12 years is available and is underwritten by Allianz Global Corporate & Specialty.
As is the case with an Architect's certificate, policies like these mainly serve to protect the mortgage provider’s funds offering very little protection and piece of mind for the new home buyer.
BLP cover is a one-off cost to the house builder/developer and requires no annual membership, registration, additional security or financial bonds. Important to note for the home buyer, there is no 2-year house builder/developer warranty (apart from water ingress in year 1).
NHBC Buildmark cover in years 3 to 10.
These parts of the home are covered: